Shipping, Returns & Refunds

We want your order to arrive safely and be exactly what you were hoping for. Here’s everything you need to know about shipping, personalised ribbons, and refunds.

📦 Shipping

Where do you ship?

We currently ship our personalised ribbons to:

🇦🇺 Australia
🇳🇿 New Zealand

All ribbon orders are shipped via Australia Post.

What shipping options are available?

We offer Regular and Express shipping, so you can choose the option that works best for you.

Available shipping options and costs will be shown at checkout based on your delivery address.

Please note that production time and shipping time are separate. We aim to have your personalised ribbon ready within 1–3 business days after receiving your proof approval.

Once your order is ready, it will be dispatched via Australia Post.

Delivery times are dependent on Australia Post and may vary depending on your location and other circumstances outside our control.

🎀 Personalised Ribbons

Made especially for you

Our personalised ribbons are made to order and printed specifically with the details you provide.

Before we print your ribbon, we’ll send you a proof for approval. We do not print your ribbon until you’ve approved the proof.

This gives you the opportunity to check your wording and personalisation and request any changes before printing.

Can I return or exchange my personalised ribbon?

Because personalised ribbons are made specifically for you, we do not accept returns or exchanges due to change of mind or incorrect personalisation provided by the customer after approval.

We strongly recommend checking your proof carefully before approving it.

If your ribbon arrives damaged, defective, incorrect, or does not match the approved proof, please contact us as soon as possible so we can look into it and help make things right.

Please contact us with your order details and, where applicable, photos of the issue.

💻 Digital Designs

Our digital products are delivered electronically, so nothing will be shipped to you.

Once you place your order, you’ll receive your order confirmation from Have It Personalised. For editable designs, you’ll then receive a separate email from Corjl containing the link to edit and download your design.

If you don’t see the Corjl email, please check your spam or junk folder.

Can I get a refund for a digital product?

Because digital products are delivered electronically and can be accessed immediately, we generally do not offer refunds for change of mind after purchase or once the digital product has been accessed/downloaded.

If you experience a problem with your digital order, please contact us and we’ll do our best to help.